Sounds exciting, doesn't it?!
For the last couple of days I've been at CC Expo as part of my day job - I give people help and advice on how to run their call centres, specifically the correct technology to select.
This reminded me of some stats I got from the CC Manager of MBC recently.
Presently, 58% of the council's customer contacts come by telephone - costing a few pounds each to serve. Contacts via the website are only about 15% and cost about 25 pence to serve.
Evidently, we'd like more people to use the web.
The moral of the story? If you want your council tax to go down, use the web instead of the phone!
Wednesday 17 September 2008
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